Shipping & Returns


  • We offer flat-rate shipping based on weight.
    Orders under 50lbs: $20 Ground Shipping
    Orders 50lbs and over: $100 Ground Shipping
  • Processing time for your order may take 1-3 days. Ground shipping may take 1-5 days.
  • We do not offer international shipping at this time.
  • You will be provided tracking information once your order has been shipped via email
  • Disclaimer: Due to COVID-19, carriers may experience unexpected delays to their standard transit time.


  • To be eligible for a return, your item must be new and unopened. Simply return your product within 30 days of purchase for a full refund. To complete your return, we require a receipt or proof of purchase.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at
  • To return your product, you should mail your product to:  
    The Assistive Technology Store
    8757 Georgia Ave Suite 500
    Silver Spring, MD 20910
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Equitable access through Assistive Technology.

The Assistive Technology Store is powered by iYellow Access. For over 25 years, iYellow Access has continued to raise the bar in innovative, accessible solutions. We provide consulting and advocacy support to disability-centric organizations, along with educating and supporting rehabilitation services, educational institutions, and government agencies in the area of accessibility and inclusion.